With effect from 29 June 2020 we'll be re-introducing deadlines for responses to complaints and enquiries received and these will be 3 working days for an acknowledgement and 15 working days for a response. If this is the only way you can contact us then please continue to use the Freepost address and we'll continue to respond as quickly as possible.

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You can still leave a message on the complaints administrator telephone number shown below and this will be converted to an email and forwarded to us to acknowledge.

Noise from commercial premises e.g. This response period can be extended to 30 working days if the issue is a complex one or staff availability affects the ability to fully investigate.

An example would be somebody regularly repairing their car. He was ordered to pay £160 in fines, £150 costs and a £30 victim surcharge. Nonetheless, the noise continued and a fixed penalty notice (FPN) of £100 was hand delivered to the property. The family chose to ignore the FPN and never paid it, deciding instead to continue tormenting their neighbours with excessive noise. Folk Music and Halloween thrills at Derby Market Place.

The Council will investigate smoke, odour or light nuisance the same way as other nuisance complaints such as noise.

You could consider sending your neighbour a letter. If further action is needed, we will investigate to see if the noise is so bad that it meets the statutory nuisance criteria. Please take a look at our browser support page for more help.

It can disturb neighbours, keep owners up at night or frighten visitors. Where animals are kept in poor conditions or poorly managed, then this can amount to a nuisance.

In some cases we may not need to prove a statutory nuisance where the premises hold a licence with a specific condition about noise. 3820 or email This email address is being protected from spambots.

The noisy neighbours were sent warning letters but complaints continued, as the lives of nearby families continued to be disturbed. If loud noise happens frequently, goes on for a long time or interferes with your normal activities, you may be suffering from a noise nuisance. North East Derbyshire District Council (NEDDC). We have a complaints procedure detailing how complaints about the council should be handled. A non-infraction complaint is against the city council. It does not cover the general noise from traffic on the highway. This covers accumulations of food waste, animal excrement and other such material that is likely to attract vermin and/or give rise to foul odours.

If your complaint relates to a child please see the children and younger adults complaints procedure or if it relates to another department, please see our corporate complaints procedure. However, on the 5th of May this year, the submission of another noise recording would prove to be the final straw. Find out more.

In November, Mr Horvath was served a Community Protection Notice requiring him and his family to stop playing loud music, banging, shouting and making excessive noise. Complaints about noise can be made to us. If it does, we can take legal action to make the person causing the noise to reduce it so it is no longer a nuisance. In the last 12 months, 849 noise complaints have been received by the Council from Derby residents with 539 complaining specifically about noisy behaviour and loud music. Anti-social behaviour covers a wide range of problems and because of this, the agency that you should speak to varies.

You can also find out how to take your complaint to the local government ombudsman if you don't think we have dealt with it fairly or well. Your local council should be your first contact for reporting nuisance noise as this isn’t usually a matter for the police.

Nuisance noise is any loud or persistent noise that causes you ongoing concern or affects your quality of life. GO, Enter a postcode for local info:

Our head office at County Hall, Matlock is open on Monday to Friday from 9am to 5pm (except bank holidays). Light. When you make your complaint it will help if you tell the complaints administrator: Please see the adult care complaints procedure, which is attached to this page, for more details.

This means that we must prove that the noise is having an unreasonable impact on the health of the person affected or unreasonable impact on the use or enjoyment of their home.

Opening hours. Derbyshire County Council County Hall Matlock DE4 3AG If you're planning to visit us at County Hall, please see our how to get here maps. There are no hard and fast rules about times of day or decibel levels (a measure of loudness) of the barking.

Dust and odour form any commercial or industrial premises can amount to a nuisance.

We're always looking for ways to improve our services and the following information provides details of how you can contact us with your comments, praise and complaints.

Derby agrees – Wasting Food: it’s Out of Date!

noisy machinery, pubs and clubs, factories, is often dealt with in the same way as domestic premises. 2013 Mill Lane, Wingerworth, Chesterfield, Derbyshire, S42 6NG. Other contact methods including online and post, and Derbyshire County Council resolve to handle complaints in a systematic fashion keeping the …

loud music and DIY, can cause unnecessary stress and worry.

Telephone 01246 231111 Examples would be a house or business allowing its refuse to build up or a person failing to regularly collect the dog faeces in their garden. The quick brown fox jumps over the lazy dog. GO. It does not cover the general noise from traffic on the highway. All rights reserved. (pdf, 145kb) leaflet for advice.

Whether or not the noise of a barking dog is found to be a nuisance depends on how often the dog barks, for how long and how significant the impact of the barking is on the people being affected. The owners of noisy dog/s can face legal action if the noise from their dog regularly and persistently stops neighbours using and enjoying their house. We are following government advice and continue to review our services in line with the latest information. If you have a complaint or comment about the council please contact us.. Barking is a normal dog behaviour which can become a nuisance. Call the Derbyshire County Council complaints line on 01629 533190 if you have a complaint about a product or service. If it does, we can take legal action to make the person causing the noise to reduce it so it is no longer a nuisance.

We have created a Developer’s guide to noise An example would be where a security light is shining directly into a bedroom. Environment. Noise nuisance is covered by Part III of the Environmental Protection Act 1990.

Where a light source is directly affecting your property, then this can be a nuisance. You can contact us on 0115 9072244 Ext.

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